1. Definition of terms

1.1. Public offer (hereinafter referred to as the “Offer”) – a public offer from the Seller addressed to an unspecified group of persons to conclude a contract for the sale of goods at a distance with the Seller (hereinafter referred to as the “Offer”). Agreement") on the terms and conditions set out in this offer.

1.2. The subject of the contract between the parties is a product or service that the buyer has selected on the online store's website and placed in the shopping cart or that the buyer has already purchased from the seller via distance selling.

1.3. Online Store – the Seller's website at lunatoys.pl was created for the purpose of concluding retail and wholesale contracts on the basis of the Buyer's knowledge of the description of the goods offered by the Seller via the Internet.

1.4. The buyer is an adult natural person over 18 years of age who, after receiving the information from the seller, places an order to purchase the goods presented on the website of the online store for his own purposes.

1.5. The seller is LUNAtoys, LLC, owner of the online store hosted under the domain name lunatoys.pl.



2. Subject of the contract

2.1. The Seller agrees to transfer title to the Goods to the Buyer, and the Buyer agrees to pay for and accept the Goods in accordance with the terms of this Agreement.

2.2. The date of conclusion of the offer agreement (acceptance of the offer) and the time of full and unambiguous acceptance by the buyer of the terms and conditions of the contract is the day on which the buyer fills out the order form available on the website of the online store, provided that this is the case the buyer receives an order confirmation from the seller in electronic form. If necessary, the contract can be drawn up in writing at the buyer's request.



3. Place an order

3.1. The Buyer places the order himself in the Online Store using the “Shopping Cart” form, or by placing an order via email or by calling the phone number specified in the Contact tab of the Online Store.

3.2. The seller has the right to refuse to forward the order to the buyer if the information provided by the buyer when placing the order is incomplete or raises doubts about its validity.

3.3. When placing an order on the online store website, the buyer undertakes to provide the following mandatory data necessary for the seller to process the order:

3.3.1. Last name, buyer's name;

3.3.2. Address to which the goods are to be delivered (in the case of delivery to the buyer's address);

3.3.3. Telephone number

3.4. The name, quantity, item number and price of the product selected by the buyer are indicated in the buyer's shopping cart on the online store website.

3.5. If one contracting party requires additional information, it is entitled to request this from the other contracting party. If the Buyer does not provide the required information, the Seller is not responsible for ensuring the Buyer a good quality of service when purchasing goods in the online store.

3.6. When ordering through the seller's operator (point 3.1 of the offer), the buyer undertakes to provide the information mentioned in point. 3.3 - 3.4. this offer.

3.7. The buyer accepts the conditions of this offer by providing the relevant data in the registration form on the online store website or when placing an order through the operator. After placing an order through the operator, the buyer's data is entered into the seller's database.

3.8. The buyer is responsible for the accuracy of the data provided when ordering.

3.9. By concluding the contract, i.e. H. accepting the terms of this offer (proposed terms and conditions of purchase of goods), by placing an order the buyer confirms the following:

a) The Buyer has fully read and agrees to the terms and conditions of this offer (Offer);

b) agrees to the collection, processing and transfer of personal data, the consent to the processing of personal data applies for the entire duration of the agreement and for an indefinite period after its expiry.

4. Price and delivery of the goods

4.1 Prices for goods and services are set by the Seller independently and are provided on the Online Store website. All prices for goods and services are indicated on the Website in hryvnia and include VAT.

4.2 Prices for goods and services may be changed unilaterally by the Seller depending on market conditions. At the same time, the seller cannot unilaterally change the price of a single unit of products, the cost of which was fully borne by the buyer.

4.3. The price of the product indicated on the website of the online store does not include the cost of delivering the product to the buyer. The cost of delivery of the goods is borne by the buyer directly to the courier company (forwarder) chosen by him, in accordance with the current tariffs of the delivery services (carrier).

4.4. The price of the product indicated on the website of the online store does not include the cost of delivery of the product to the buyer's address.

4.5. The Seller may indicate the approximate cost of delivery of the Goods to the Buyer's address if the Buyer requests this from the Seller by letter to the email address or when ordering through the online store operator.

4.6. The buyer's obligation to pay for the goods is considered fulfilled when the amount is credited to the seller's account.

4.7. Settlement of goods between the Seller and the Buyer is carried out using the methods specified on the Online Store website in the “Payment and Delivery” section.

4.8. The buyer is obliged, upon receipt of the goods, to check the compliance of the goods with the qualitative and quantitative characteristics (product name, quantity, completeness, expiry date) in the presence of a representative of the courier company (carrier).



5. Rights and Obligations of the Parties

5.1. The seller is obliged:

5.1.1. Deliver the Goods to Buyer in accordance with the terms of this Agreement and Buyer's Order.

5.1.2. Not to disclose private information about the Buyer and not to disclose this information to third parties, except in the cases provided for by law and when executing the Buyer's order.

5.2. The seller has the right:

5.2.1. Unilaterally change the terms of this Agreement as well as the prices for goods and services by posting on the website of the online store. All changes will be effective from the time they are posted.

5.3. The buyer undertakes:

5.3.1 Before concluding the contract, please read the contents of the contract, the contract conditions and the prices offered by the seller on the online store website.

5.3.2. In order for the Seller to fulfill its obligations towards the Buyer, the latter must provide all the necessary data that clearly identifies it as a Buyer and is sufficient to deliver the ordered goods to the Buyer.

6. Return of goods

6.1. The Buyer has the right to return a non-food product of reasonable quality to the Seller if the product is unsatisfactory in shape, dimensions, style, color, size or cannot be used for its intended purpose for any other reason.

The buyer has the right to return goods of appropriate quality within 14 (fourteen) days, excluding the day of purchase. Goods of appropriate quality are returned if they have not been used and have retained their appearance, consumer properties, packaging, seals, labels, as well as the settlement document issued to the buyer for payment of the goods.

6.2. The cost of Goods of appropriate quality will be refunded to the Buyer within 30 (thirty) calendar days from the Seller's receipt of the Goods, provided that the conditions specified in point 6.1 are met. Agreement.

6.3. The price of the product will be refunded by transfer to the buyer's account or in another way specified at the time of purchase.

6.4. The return of goods of reasonable quality to the Seller's address will be at the Buyer's expense and the Seller will not reimburse the Buyer.

6.5. If defects are discovered in the product within the established warranty period, the buyer personally has the right to submit requirements to the seller in the manner and within the deadlines. To protect consumer rights”.
For applications for free elimination of defects, the period for elimination of defects begins on the date of receipt of the goods by the seller and physical access to the goods.

6.6. The seller is not liable for defects in the goods that occur after delivery
the Buyer as a result of the Buyer's violation of the rules for the use or storage of the Goods, actions of third parties or force majeure.

6.7. The Buyer has no right to refuse to accept goods of good quality with individually defined characteristics if the specified product can only be used by the Buyer (including, at the Buyer's request, non-standard dimensions, characteristics, appearance, equipment and others). ). The differences in product sizes and other characteristics stated in the online shop serve as confirmation that the product has individually defined properties.

6.8. The return of the goods is carried out in the cases provided for by law and this agreement to the address specified when registering the return.


7. Responsibility

7.1. The Seller is not liable for any damage caused to the Buyer or third parties due to improper installation, use or storage of the goods purchased from the Seller.

7.2. The Seller is not liable for improper or untimely execution of orders and its obligations if the Buyer provides false or inaccurate information.

7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the applicable provisions of this Agreement.

7.4. The Seller or the Buyer is exempt from liability for total or partial failure to fulfill their obligations if the failure is due to circumstances of force majeure, such as: war or hostilities, earthquake, flood, fire and other natural disasters, regardless of the will of the seller and/or the buyer. after entering into this agreement. If a contracting party is unable to fulfill its obligations, it must immediately notify the other contracting party of this.

8. Confidentiality and protection of personal data
8.1. By providing his personal data on the website of the online store when registering or placing an order, the Buyer gives the Seller his voluntary consent to the processing, use (including transfer) of his personal data, as well as to carry out other actions provided for by the law, without which Limit the period of validity of this consent.
8.2. The seller undertakes to keep the information received from the buyer confidential. It does not constitute a violation if the Seller provides information to counterparties and third parties acting on the basis of a contract with the Seller, including for the fulfillment of obligations to the Buyer, as well as in cases where disclosure of this information is necessary established by the requirements of the applicable.
8.3. The buyer is responsible for keeping his or her personal information up to date. The Seller is not liable for defective performance or failure to fulfill its obligations due to the irrelevance or inconsistency of the information about the Buyer.

9. Other Conditions
9.1. All disputes arising between the buyer and the seller will be resolved through negotiations. If the dispute cannot be resolved through negotiations, the buyer and/or the seller have the right to request a solution to the dispute from the judicial authorities in accordance with the applicable law
9.2. Seller has the right to unilaterally make changes to this Agreement as provided in Section 5.2.1. Agreement. In addition, amendments to the Agreement may also be made by mutual agreement of the Parties in accordance with the procedure provided for in the current one.